Refund policy

We want you to be satisfied with your purchase from Rugged Companion Co. You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be unused, unworn, clean, free of pet hair, and in its original packaging with any tags attached. You will also need your order number or other proof of purchase.

To request a return, contact us at info@ruggedcompanion.co before sending anything back. If your return is approved, we will provide instructions and the correct return address. Because our products may ship from different suppliers, items sent to an address without prior authorization may not be accepted.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within seven days of delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging. We will review the issue and work with the supplier to arrange a replacement or refund when appropriate.

Nonreturnable items

For health and safety reasons, used pet products, opened personal-care products, food, treats, supplements, gift cards, clearance items, and customized products cannot be returned unless they arrived damaged, defective, or incorrect. Additional exclusions may be identified on individual product pages.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Orders are often sent to our suppliers shortly after they are placed, so we cannot guarantee that an order can be changed or canceled once processing has begun.

Exchanges

The quickest way to receive a different item or size is to return the original item after receiving authorization and place a new order.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method. Your bank or card company may require additional time to post the refund.

Contact us at info@ruggedcompanion.co with questions about a return.